Career Details

Onsite IT Service Dispatcher

Are you someone who thrives in a fast-paced environment, keeps multiple moving parts organized, and takes pride in delivering a great client experience? We’re looking for an IT Service Dispatcher to join our IT Services team and play a central role in keeping our service delivery running smoothly.
This role is a great fit for someone who is detail-oriented, calm under pressure, and genuinely enjoys being the person who keeps things on track.

About the Role
As an IT Service Dispatcher, you’ll be the operational hub of our IT Services team – coordinating incoming service tickets, matching the right technicians to the right jobs, and keeping clients informed every step of the way. You’ll work closely with our technical and project teams to ensure service is delivered on time and in line with client expectations.

This is a full-time, onsite role based in Grande Prairie, AB. 4 x 10-hour days per week

Key Responsibilities
• Monitor and manage incoming service tickets using ConnectWise PSA
• Dispatch tickets to the right technicians based on skillset, availability, and urgency
• Maintain real-time visibility into ticket queues and technician workloads
• Communicate with clients to confirm scheduling, provide updates, and ensure satisfaction
• Track ticket progress and escalate issues that may impact resolution timelines or SLAs
• Collaborate with the IT Sales and Projects teams to coordinate resources and align service delivery
• Generate reports on ticket status, SLA compliance, and technician performance
• Support proactive service initiatives including patch management, device monitoring, and monthly reporting

What We’re Looking For
Required:
• Fluent in English (spoken and written); strong verbal and written communication skills
• Strong multitasking and time management skills
• High attention to detail and organizational discipline
• Familiarity with Microsoft 365 (Word, Excel, Outlook)
• French language fluency is an asset

Preferred Experience:
• 1–5 years in a dispatching, coordination, or administrative role within IT or technical services
• Experience with ConnectWise PSA or a similar platform
• IT support experience is a strong asset
• Demonstrated experience in a fast-paced, client-facing environment
• Basic hands-on IT support aptitude

Why Join Us?
For over 35 years, we’ve supported clients across Alberta and British Columbia with a commitment to integrity, loyalty, and delivering outstanding service. As we continue to expand, we’re looking for team members who take pride in their work, support their colleagues, and contribute to long-term client success.

We offer:
• Competitive compensation based on experience
• Comprehensive health and dental benefits
• Access to an Employee Assistance Program (EAP)
• Company-supported training and certification opportunities
• A collaborative team that values organization, initiative, and continuous improvement

Room to Grow
This role is designed to evolve with our organization. As our managed services model expands, there are real opportunities to grow into service coordination, team leadership, or technical support roles. If you’readaptable and collaborative, we want to hear from you.

Interested?
Submit your resume and a brief cover letter telling us why you’d be a great fit. We look forward to meeting
you!

No phone calls please.