We're not part of a large chain of stores. We don't answer to somebody across the border. We're local, we're independent, and we're growing.
Responsive, Friendly, Competent Service
Our staff love what they do and know what they're doing. This allows us to continue to provide the level of service our customers love us for.
Solutions, Not Products
We believe in solving problems and providing value—not hocking product. If we can't prove the value in what we're doing, we won't do it.
We Link People & Technology in Grande Prairie, AB
Hi-Tech is a locally owned and operated one-stop-shop for personal & business technology solutions. We can help you with all of your IT needs, from computers, printers, toner, and copiers to phone systems, network security, and collaboration solutions. We’re actively involved in our community and proud of our track record in responsiveness and customer service.
Hi-Tech is an Authorized Dealer Of These Fine Brands
Our previous photocopy service provider was not meeting our needs, so we entered into a maintenance contract for our copiers with Hi-Tech. Even though our machines were not models that Hi-Tech carried, they provided fast and reliable service for them at schools spread over a 250km radius. The service was excellent. When our old leases came up, we chose Hi-Tech as our supplier. Brent Andersen, our Sales Consultant, and Butch Portsmouth, the Maintenance Manager, have provided us with outstanding service, an ability to understand the needs of our individual schools, and have the prerequisite knowledge to offer us informed advice.
In obtaining printing equipment for our marketing agency, Hi-Tech wasn't just responsive and helpful, they provided a great deal of value. The solution they came up with exceeded our expectations in every way—not just in terms of features, but timeline and budget too. The service didn't stop at that sale though. I swear, they're waiting outside of our door for us to call sometimes.
Recently Focus purchased two Ricoh copiers and a fax machine from Hi-Tech. Brent spent time with us, asked very relevant questions pertaining to our business needs and went out of their way to make very valid suggestions. The customer service we have received to date from the Hi-Tech team has been exceptional, and it's very reassuring to know that we are totally taken care of.
Our office recently acquired a Toshiba E352 copier from Hi-Tech. Since its arrival in our office, it has more than exceeded our expectations. Service has been great, and when the copier was delivered, a consultant was here to show us how to use the machine. To sum it up, Hi-Tech and the E352 are great!
"The level of professionalism and customer service from Hi-Tech has been excellent and we are happy to recommend them to anyone looking at acquiring new office equipment. Hi-Tech not only provided excellent advice when making our decision on a machine, but also takes the time to stop by from time to time just to ask how everything is working. Now that's customer service!"