Our previous photocopy service provider was not meeting our needs, so we entered into a maintenance contract for our copiers with Hi-Tech. Even though our machines were not models that Hi-Tech carried, they provided fast and reliable service for them at schools spread over a 250km radius. The service was excellent. When our old leases came up, we chose Hi-Tech as our supplier. Brent Andersen, our Sales Consultant, and Butch Portsmouth, the Maintenance Manager, have provided us with outstanding service, an ability to understand the needs of our individual schools, and have the prerequisite knowledge to offer us informed advice.

Recently Focus purchased two Ricoh copiers and a fax machine from Hi-Tech. Brent spent time with us, asked very relevant questions pertaining to our business needs and went out of their way to make very valid suggestions. The customer service we have received to date from the Hi-Tech team has been exceptional, and it's very reassuring to know that we are totally taken care of.

In obtaining printing equipment for our marketing agency, Hi-Tech wasn't just responsive and helpful, they provided a great deal of value. The solution they came up with exceeded our expectations in every way—not just in terms of features, but timeline and budget too.  The service didn't stop at that sale though. I swear, they're waiting outside of our door for us to call sometimes.

"The level of professionalism and customer service from Hi-Tech has been excellent and we are happy to recommend them to anyone looking at acquiring new office equipment. Hi-Tech not only provided excellent advice when making our decision on a machine, but also takes the time to stop by from time to time just to ask how everything is working. Now that's customer service!"

Our office recently acquired a Toshiba E352 copier from Hi-Tech. Since its arrival in our office, it has more than exceeded our expectations. Service has been great, and when the copier was delivered, a consultant was here to show us how to  use the machine. To sum it up, Hi-Tech and the E352 are great!