Career Details

Infrastructure Support Expert – (In Office)

Are you a seasoned infrastructure professional who thrives on solving complex challenges and designing modern IT environments? We’re looking for an Infrastructure Support Expert to join our growing team and help lead the delivery of advanced infrastructure solutions across our clients’ on-premises and hybrid cloud environments.

This senior technical role is ideal for someone who brings deep expertise, strong communication skills, and a passion for elevating infrastructure standards across an organization.

As our Infrastructure Support Expert, you’ll serve as a top-tier technical authority within the IT Services team. You’ll take ownership of complex escalations, guide the design and implementation of infrastructure solutions, and collaborate closely with Solution Engineers, Technical Leads, and Project Managers.

You’ll also play a key role in mentoring junior technicians, shaping best practices, and contributing to strategic IT initiatives that help our clients, and our team operate with stability, efficiency, and confidence.

This is a full-time, onsite role based in Grande Prairie, AB.

Key Responsibilities

· Lead and resolve high-complexity infrastructure issues and escalations from Tier 1-3 technicians

· Design and implement advanced infrastructure solutions across on-premises and hybrid cloud environments

· Support infrastructure projects in partnership with Solution Engineers and Project Managers

· Perform infrastructure assessments, performance tuning, and security reviews

· Maintain and improve documentation including system diagrams, configuration standards, and recovery plans

· Mentor and coach junior technicians to strengthen internal skill development

· Continuously stay up to date on emerging technologies, tools, and certifications relevant to enterprise infrastructure

What We’re Looking For

Required:

· Fluent in English (spoken and written); excellent communication and presentation skills

· Expert-level troubleshooting and diagnostic ability across modern infrastructure environments

· Strong client-facing communication skills

· Proficiency with Microsoft 365 (Word, Excel, Outlook)

· Familiarity with Hyper-V, Windows Server, and Microsoft Azure or other cloud platforms

· Experience with ConnectWise PSA or similar platform is an asset

Must Hold at Least One of the Following Certifications:

· CompTIA Cloud+

· CompTIA Security+

· Microsoft Certified: Azure Virtual Desktop Specialty

Preferred Experience:

· 5+ years in infrastructure support, engineering, or architecture roles

· Demonstrated experience designing and managing enterprise-grade infrastructure

· Exposure to high-availability environments, vendor management, and security best practices

Why Join Us?

For over 35 years, we’ve supported clients across Alberta and British Columbia with a commitment to integrity, loyalty, and delivering outstanding service. As we continue to expand, we’re looking for team members who take pride in their work, support their colleagues, and contribute to long-term client success.

We offer:

· Competitive compensation based on experience & certifications

· Comprehensive health and dental benefits

· Access to an Employee Assistance Program (EAP)

· Company-supported training and certification opportunities

· A collaborative team that values expertise, initiative, and continuous improvement

Interested?

Submit your resume and a brief cover letter explaining why you’d be an excellent fit for this senior role. We look forward to meeting you!

Only those selected will be contacted – Please no phone calls.

Location: Grande Prairie, AB Schedule: Monday to Friday, 8:00 AM – 5:00 PM (On-Call Rotation as Required) Job Type: Permanent, Full-Time