Career Details

Desktop Support Specialist

Hi-Tech Business Systems is seeking a permanent full-time Desktop Support Specialist for our thriving IT Service department!

Key Accountabilities:

• Troubleshoot and resolve technical issues related to desktop infrastructure
• Interact directly with clients in person as well as via phone and email
• Assist with projects and rollouts for network clients
• Identify opportunities for hardware upgrades and equipment replacements with existing client infrastructure
• Identify opportunities for software upgrades or installs

Qualifications & Experience:

• Minimum 2 years desktop support experience
• Post-secondary education related to IT
• Network Admin experience an asset

Successful candidate will:

• have excellent interpersonal skills
• have strong verbal and written English skills
• be able to demonstrate strong communication skills with client (both internal and external)
• be able to work effectively as part of a team as well as independently
• be able to remain calm and work efficiently in fast paced environment with high stress situations

Candidate Requirement: On call rotation for after hours support every 4-5 weeks

Offered – From an incredible team to a state-of-the-art workplace, Hi-Tech is a great place to work. We offer the following:

• Competitive Salary – negotiable based on experience and education.
• Comprehensive Training – We will fully train you on all aspects of the position. We ensure you have the support you need to succeed!
• Great Place to Work – No, really! Hi-Tech was presented with an “Employee Recommended Workplace” award in 2019! We are proud of what we do and it shows.
• RSP Matching – available after 3 months of employment.
• Health and Dental Benefits – after 3 months of employment.
• Paid Vacation – available after 12 months of employment.

Thank you for applying. Only those selected for an interview will be contacted.