Career Details

Hi-Tech Business Systems is seeking a permanent full-time Desktop Support Specialist for our thriving IT Service department on a_ 1-Year contract – potential full-time after 12 months._

Calgary Based

Key Accountabilities:

• Troubleshoot and resolve technical issues related to desktop infrastructure
• Interact directly with clients in person as well as via phone and email
• Assist with projects and rollouts for network clients
• Identify opportunities for hardware upgrades and equipment replacements with existing client infrastructure
• Identify opportunities for software upgrades or installs

Qualifications & Experience:

• Minimum 2 years desktop support experience
• Post-secondary education related to IT
• Network Admin experience an asset
• Experience with Network Configuration, Switching and Firewalls

Successful candidate will:

• Have excellent interpersonal skills.
• Have strong verbal and written English skills.
• Be able to demonstrate strong communication skills with client (both internal and external)
• Be able to work effectively as part of a team as well as independently.
• Be able to remain calm and work efficiently in fast paced environment with high stress situations.
• Ability to think outside the box, and come up with creative solutions on a short timeline

Candidate Requirement:

• On call rotation for after-hours support every 4-5 weeks
• Calgary based on-site
• Remote for Grande Prairie client support
• Possess a reliable vehicle for work and willing to travel within Calgary city limits and surrounding area(s)

Offered – From an incredible team to a state-of-the-art workplace, Hi-Tech is a great place to work. We offer the following:

• Competitive Salary – negotiable based on experience and education.
• Comprehensive Training – We will fully train you on all aspects of the position. We ensure you have the support you need to succeed!
• Car allowance – with use of personal vehicle for this position
• Great Place to Work – No, really! Hi-Tech was presented with an “Employee Recommended Workplace” award in 2019! We are proud of what we do, and it shows.
• RSP Matching – available after 3 months of employment.
• Health and Dental Benefits – after 3 months of employment.
• Paid Vacation – available after 12 months of employment.

Salary: From $68,000.00 per year