Career Details

Desktop Support Specialist – Calgary Based

Hi-Tech Business Systems is seeking a permanent full-time Desktop Support Specialist for our thriving IT Service department on a1-Year contract – potential full-time after 12 months._

Calgary Based

Key Accountabilities:

  • Troubleshoot and resolve technical issues related to desktop infrastructure
  • Interact directly with clients in person as well as via phone and email
  • Assist with projects and rollouts for network clients
  • Identify opportunities for hardware upgrades and equipment replacements with existing client infrastructure
  • Identify opportunities for software upgrades or installs

Qualifications & Experience:

  • Minimum 2 years desktop support experience
  • Post-secondary education related to IT
  • Network Admin experience an asset
  • Experience with Network Configuration, Switching and Firewalls

Successful candidate will:

  • Have excellent interpersonal skills.
  • Have strong verbal and written English skills.
  • Be able to demonstrate strong communication skills with client (both internal and external)
  • Be able to work effectively as part of a team as well as independently.
  • Be able to remain calm and work efficiently in fast paced environment with high stress situations.
  • Ability to think outside the box, and come up with creative solutions on a short timeline

Candidate Requirement:

  • On call rotation for after-hours support every 4-5 weeks
  • Calgary based on-site
  • Remote for Grande Prairie client support
  • Possess a reliable vehicle for work and willing to travel within Calgary city limits and surrounding area(s)

Offered – From an incredible team to a state-of-the-art workplace, Hi-Tech is a great place to work. We offer the following:

  • Competitive Salary – negotiable based on experience and education.
  • Comprehensive Training – We will fully train you on all aspects of the position. We ensure you have the support you need to succeed!
  • Car allowance – with use of personal vehicle for this position
  • Great Place to Work – No, really! Hi-Tech was presented with an “Employee Recommended Workplace” award in 2019! We are proud of what we do, and it shows.
  • RSP Matching – available after 3 months of employment.
  • Health and Dental Benefits – after 3 months of employment.
  • Paid Vacation – available after 12 months of employment.

Salary: From $68,000.00 per year


  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match


  • 8 hour shift
  • Monday to Friday
  • On call


Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Thank you for applying. Only those selected for an interview will be contacted.

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